Online Purchase Annoyance

Posted: January 18, 2017 in Uncategorized

cancooler-400

I order a good number of items from both EBay and Amazon and I have had very few problems. Most of my problems come from EBay and those items that end up coming from China. I’ve waited weeks for them to show up. But they do. I recently had a problem with the freezable can coolers that I ordered from Amazon. I had one of these coolers that I bought about seven years ago from KMart and I wanted a couple more. So I went to Amazon and was surprised to see they still were available. I ordered them and paid $9.99 for a pack of two. I got them in good time, less than a week, and put them in the freezer. That night I wanted to cool my beer can and took one of the coolers out of the fridge. I couldn’t put the can in the cooler, because the interior sides had bulged. I tried the other cooler and found the same problem. A couple of reviews on Amazon said this was a problem with their coolers. I went to Amazon and requested a refund. They have no problems with refunds and emailed me a shipping label. I took the original box and put the cooler in, sealing the box. The label said I would have to pay for postage, because the product came from the distributor and not Amazon. Long story short, I took the box to the post office and found out the damn thing was going to cost me $9.02 to send. I wasn’t happy. I was getting a refund but I still had to pay the shipping cost for defective products. I was now out $9.02 even with the refund of $9.99, do the math. My only response was to send an email to the company Procuffs, and bitch about this. I haven’t heard back from them, if I will at all. From now on, I will only get Prime offers, since I am a Prime member. I’ve used them for the last couple years and with two day, free shipping, it’s the way to go.



 

Comments
  1. Maggie says:

    I’ve had this problem a couple of times. If it happens again, a searingly bad review will go up, because I know they won’t even try to make it right.

    Liked by 1 person

  2. This is not Amazon’s fault, it’s the company that provided the product. Even though it was defective they still made me pay to return. If I got through Amazon Prime, they pay for shipping. i know in the past they have.

    Like

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